General Questions

I can't find or don't have my reservation confirmation printout...
Sign into your user profile with your email address and password. View your upcoming reservation by clicking on the "sessions" tab. ...
Tue, Sep 25, 2018 at 12:54 PM
What if I don't arrive at the time I selected or am running late?
We understand that there are many things that may change the timeline of your trip when traveling by car. You may enter at any time after the start time lis...
Mon, Oct 5, 2020 at 2:10 PM
Why was there a rate increase?
Rate changes are based on market demand in the area and an effort to ensure that parking is available. Per our corporate policies, monthly contract parking ...
Tue, Sep 25, 2018 at 5:13 PM
How can I pay for parking?
Scan QR code on signage with smart phone camera After pointing your camera at our QR code, you will receive a link through text message that will allow you...
Thu, Dec 10, 2020 at 10:19 AM
The app is not working or doesn't work...
First try resetting the app by closing it out and restarting it.  If it is still not working, check your connection and try to refresh the map by clicking t...
Tue, Sep 25, 2018 at 5:59 PM
Website Issues
Please check to make sure that your browser is IE 9.0 or above, Firefox, Chrome, Safari, etc. If you continue to experience other issues, please contact us a...
Tue, Sep 25, 2018 at 6:00 PM
Star Space
STAR Space The perfect space for you. STAR spaces are here for the ultimate convenience. Located at the prime real estate of their lots, STAR spaces mak...
Wed, Sep 23, 2020 at 3:35 PM
Carnival Cruise Employee Parking
Cruise Crew may purchase monthly or daily parking at the Mobile Cruise Terminal. Mobile Cruise Terminal office will receive inquires about parking from ...
Mon, Oct 5, 2020 at 2:10 PM
Damage Claims
Thank you for contacting the Premium Parking. We are sorry to hear you have experienced an issue while using one of Premium Parking's managed parking l...
Thu, Sep 17, 2020 at 1:58 PM
How to change account password
Login to your account (www.PremiumParking.com) Select "My Account" using the top-left drop-down menu Select Settings Select "Change Your ...
Thu, Dec 20, 2018 at 4:05 PM