When purchasing a "Reservation," you are purchasing a parking session which begins at a future time. This allows you to plan ahead for parking during the reserved time without needing to create a parking session upon arrival. A reservation does not guarantee that space will be available. If you arrive at the time of your reservation and no space is available, please contact us at 844.236.2011 or support@premiumparking.com, and we will make commercially reasonable efforts to re-accommodate you.
For instructions on how to cancel or modify a reservation, click or tap here.
To extend your reservation in advance, simply make an additional reservation starting at the end time of the reservation you have already made. If you are already at the lot, simply purchase additional time through our mobile app, website, TextPay®, or CameraPay® channels.
Your license plate number is the credential that makes your payment valid. The parking operator or a third-party enforcement vendor checks the license plates on the location. If you (1) park at this location without paying in advance, (2) enter the incorrect license plate number, (3) keep your vehicle parked past the end of your parking session, or (4) improperly park your vehicle in any way, you agree that the parking operator or a third-party enforcement vendor may ticket, immobilize, or tow your vehicle.
If you know that you will need more than one parking spot (for example, if you have a trailer or large vehicle that does not fit in a single spot), purchase an additional (separate) reservation for each parking spot you need, and please print both confirmation emails and place them on your dashboard. You must pay for each and every space you will be using.
If you park on an unattended lot or in an unattended garage and you retain your car keys, no contract of deposit or bailment is created but only one of hiring or letting out of space. We are not responsible for losses resulting from theft, vandalism, or property damage to your vehicle or its contents.
If you reserve parking at a valet or attended location and arrive with a vehicle which in our sole and absolute discretion is an oversized vehicle, you may be subject to an additional oversized vehicle charge.
Except as stated in the "Transfers" section below, PARKING IS NOT TRANSFERABLE. You cannot transfer parking to other vehicles or other locations.
We and our affiliates and partners may use your email address to send you informational notices and promotional opportunities.
Cancellation Policy
To cancel a reservation, please log in to your online profile at premiumparking.com and select “Reservations.” Look for the reservation you wish to cancel, then select “Cancel”. You will be able to select from two options:
We will refund the full amount as a credit to your Premium Parking account. It will show up in your Premium Wallet and can be used to purchase parking across our locations.
OR
We can provide a partial refund to your original payment method with a processing fee based on time of cancellation, as follows:
- If the cancellation is five or more days before the reservation, you will be refunded the amount you paid less a 3% processing fee.
- If the cancellation is less than five days and more than 48 hours before the reservation start time, you will be refunded the amount you paid less a 10% processing fee.
- If the cancellation is less than 48 hours but more than 24 hours before the reservation start time, you will be refunded the amount you paid less a 25% processing fee.
- No refunds will be granted within 24 hours of the start time of the reservation.
Refunds are typically visible on statements after 3–5 business days.
Transfers
Reservations made at a limited number of eligible locations may be transferred to another person. Not all locations allow reservations to be transferred. If your reservation can be transferred, your reservation confirmation email will say so.
Transferring a Reservation
If you are at an eligible location and want to transfer a reservation, please log in to your online profile at premiumparking.com and select "Reservations." Look for the reservation you wish to transfer, then select "Transfer," and follow the instructions on screen.
The transfer will not be complete until and unless the person to whom you transfer the reservation accepts the transfer. If the recipient of the transfer declines or does not accept the transfer, you will remain responsible for the reservation and subject to these terms of purchase.
Accepting a Transferred Reservation
If someone transfers a reservation to you and you accept the transfer, you agree to abide by these terms of purchase as if you had originally purchased the reservation. You are responsible for ensuring the correct license plate number is attached to your reservation.
Additional Provisions
Please visit our support site support.premiumparking.com for more information regarding multiple vehicles, larger vehicles, and other common inquiries regarding reservations.
This application may be used as a component of parking enforcement in which automated vehicle photo identification is utilized, including to provide access to the vehicle owner’s information, including name and address. The user of the application and all occupants of vehicles entering facilities where it is used acknowledge that their likenesses may be captured by the automated vehicle photo identification process and hereby consent to the same. If you utilize this application or park in our locations, you and all occupants of the vehicle consent, pursuant to the requirements of all state and federal laws, to Premium, MPS, their clients, and their agents obtaining your vehicle registration owner information, including name and address. This information is used for the sole purpose of collecting unpaid parking fees, violation fees, or invoice fees by sending Notices. These notices may be in the form of text messages, emails, USPS mail, or other forms of written communication sent to the registered owner of the vehicle or registered user of the application. Notices unpaid may be referred for collection to a debt collector and may subject the vehicle to towing or booting.
Your use of our services is subject to Premium Parking’s Terms and Conditions, available at www.premiumparking.com/conditions.