Terms of Purchase - Reservation
When purchasing a "Reservation," you are purchasing a parking session which begins at a future time. This allows you to plan ahead for parking during the reserved time without needing to create a parking session upon arrival. A reservation does not guarantee that space will be available. If you arrive at the time of your reservation and no space is available, please contact us at 844.236.2011 or firstname.lastname@example.org, and we will make commercially reasonable efforts to re-accommodate you.
For instructions on how to cancel or modify a reservation, click or tap here.
To extend your reservation in advance, simply make an additional reservation starting at the end time of the reservation you have already made. If you are already at the lot, simply purchase additional time through our mobile app, website, TextPay®, or CameraPay® channels.
If you know that you will need more than one parking spot (for example, if you have a trailer or large vehicle that does not fit in a single spot), purchase an additional (separate) reservation for each parking spot you need, and please print both confirmation emails and place them on your dashboard. You must pay for each and every space you will be using.
If you park on an unattended lot or in an unattended garage and you retain your car keys, no contract of deposit or bailment is created but only one of hiring or letting out of space. We are not responsible for losses resulting from theft, vandalism, or property damage to your vehicle or its contents.
If you reserve parking at a valet or attended location and arrive with a vehicle which in our sole and absolute discretion is an oversized vehicle, you may be subject to an additional oversized vehicle charge.
PARKING IS NOT TRANSFERABLE. You cannot transfer parking to other vehicles or other locations.
We and our affiliates and partners may use your email address to send you informational notices and promotional opportunities.
To cancel a reservation, please log in to your online profile at premiumparking.com and select “Reservations.” Look for the reservation you wish to cancel, and select “Cancel”. You will be able to select from two options:
We will refund the full amount as a credit to your Premium Parking account. It will show up in your Premium Wallet and can be used to purchase parking across our locations.
We can provide a partial refund to your original payment method with a processing fee based on time of cancellation, as follows:
- If the cancellation is five or more days before the reservation, you will be refunded the amount you paid less a 3% processing fee.
- If the cancellation is less than five days and more than 48 hours before the reservation start time, you will be refunded the amount you paid less a 10% processing fee.
- If the cancellation is less than 48 hours but more than 24 hours before the reservation start time, you will be refunded the amount you paid less a 25% processing fee.
No refunds will be granted within 24 hours of the start time of the reservation.
Refunds are typically visible on statements after 3-5 business days.
Please visit our support site support.premiumparking.com for more information regarding multiple vehicles, larger vehicles, and other common inquiries regarding reservations.