Refund Policy

Many of our parking locations are unattended and payment is collected through digital pay machines; unfortunately, these machines do not give change. If you have overpaid for parking at any of our locations, we will gladly refund you the difference if you submit a request within 15 days. Refunds can be processed to your Premium Wallet to be used for future parking needs free of charge. All other refunds will be subject to a processing fee. A check will be subject to a $5.00 check processing fee and credit card transactions will be charged a 5% processing fee.


Requesting a Refund

Complete this form.


Receiving Your Refund

After you complete the refund form please allow time for processing. Depending your original form of payment you may received either a credit to your Credit Card, a PayPal transfer, a check, or a credit to your Premium Wallet. If your request is approved, you will receive a credit to Premium Wallet within 3-5 days. If you prefer to receive a refund to your original credit card with a %5 processing fee (allow 7-10 days), PayPal (allow 7-10 days), or Check with a $5.00 check processing fee (allow 21 business days).