P3601 - Courthouse District Parking
810 E San Antonio Ave, El Paso, TX 79901
Updated by _submitter_ - 2026-10-01
Location Information
Signage Example – Please provide the signage approved by Marketing in the form of Word, PPT, PDF, JPG or PNG file. |
|
Location Launch Date – When is the location set to go live? | 2026-10-01 |
Clearance Restrictions – Are there any clearance restrictions, such as height limitations for garages in feet/inches or compact parking spaces? | NA |
Handicap Parking – Are Handicap parking spaces available? Do they park for free? How many spaces are available? | 1 ADA sign. Paid Parking Required |
Military Discounts – Does this location offer discounts for military veterans and active-duty service members, yes or no? If yes, what discount (percentage or amount) is offered? | No |
FLEX Location – Is this a FLEX Location? If yes, what are the times when parking ees are active? | After 5pm |
FreshDesk Ticket Assignment – Who will be assigned the FD Tickets? | Yvonne Sanchez |
Product Offerings – Are there any products we are NOT offering at this location? |
|
Rate Structure – Are there any special rate structures (e.g. Early Bird rates, EV charging rates) at this location? | No |
Business Accounts – Are there any business accounts associated with the location? | Yes |
Customer Inquiries – What are the reasons (outside of normal requests) that parkers might call us? | Can you park over night Can you park trailers Can I leave and come back on the same payment I accidently paid for the wrong license plate Where do I scan the QR code Can I extend my parking |
Pay Machine – Does this location have a pay machine available? If yes, please indicate where they are located. | No |
Parking Compliance
Third-Party Compliance Partners – Will any third parties be involved in compliance? |
| |
Compliance Types – What type of compliance will be utilized at this location? |
| |
Dispute Handling – Who will handle disputes if the market is opt-out? | Yvonne Sanchez | |
Tow Company – Are we utilizing a tow company for compliance at this location? | NA | |
Tow Company – If the location has towing service, please provide the Name, Address, Phone Number and Point of Contact of the Tow Company. | NA | |
| Na | |
| Na | |
| NA | |
| NA | |
Valet Parking & Billing Information
Valet Parking Availability – Does this location have valet service? | No |
Valet Applicable – Where do customers go to valet? Please provide location specific instructions. | NA |
What are the valet rates? Please provide any and all info on the valet. | NA |
Valet applicable billing – Who does the customer need to contact for a possible billing error?Please provide the name and email address of the point of contact | NA |
Dispute Information
Authorization – Is the DREAM Program authorized to work on disputes for this location on behalf of the market? | Yes |
DREAM Program SOP – Please provide a Standard Operating Procedure for how DREAM should address disputes from this location on the market’s behalf | Reduction when appropriate or void if paid. |
City/Township/Municipality – Is this location part of a city, township, or municipality? | Yes |
City/Township/Municipality – Are there court dates scheduled for invoices issued at this location and is the adjudication process determined by the municipality or by law for this location? | Na |
City/Township/Municipality – What is the Service Level Agreement (SLA) period which disputes must be addressed for this location? | 72 business hours. |