Thank you for contacting Premium Parking Customer Service Center.
I would like to apologize for your negative experience when parking at our location. However, the rate is given before processing a payment with us. At the time of parking, (location number) was under event pricing meaning rates are doubled in price. When extending your parking for (duration) you were charged the event rate, from 0 to 10 hours for the amount of $30.25. Therefore, your total charge for parking (Month date) was (total) for (duration).