Refund Policy

Many of our parking locations are unattended and payment is collected through digital pay machines; unfortunately, these machines do not give change. If you have overpaid for parking at any of our locations, we will gladly refund you the difference if you submit a request within 15 days.


Requesting a Refund

Complete this form.

Note that a ticket image is required to process reimbursement for Digital Pay Machine charges, and requests submitted without a ticket image will be denied.


Receiving Your Refund

After you complete the refund form and if your request is approved, you will receive a check in 7-10 business days or a credit to your card in 5-7 business days.

If the amount due to you is $20.00 or less, you have the option to be reimbursed in cash by bringing your refund approval or ticket showing the over-payment to our office at 1010 Common St., Suite 2950, New Orleans, LA 70112 during business hours (Monday through Friday 8am - 4:30pm).