First try resetting the app by closing it out and restarting it.  If it is still not working, check your connection and try to refresh the map by clicking the "P" logo in the top left. 

In some instances, you may need to download the latest version of the app from the apple app store here: or google play store here:

If you are still experiencing issues, please contact us immediately by calling 1-844-236-2011.  We will be happy to assist you.